Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Road Transport Quality System (17.S0I591)

Native organizations units: Department of Traffic Engineering

Type of studies	Title
Master Academic Studies	Traffic and Transport Engineering (Godina: 1, Winter)

General information:

Category	Scientific-professional
Scientific or art field	Organizacija i tehnologije transportnih sistema
Interdisciplinary	No
ECTS	4

Educational goal:

Acquiring knowledge and mastering skills in the field of quality systems application in transport companies, with the aim of increasing the efficiency and effectiveness of operations.

Educational outcome:

Implementation, quality improvement and investigation of transport related services in the companies with an efficient and effective management of these systems.

Course content:

Defining the concept of quality of transport services. The concept of quality. The basic principles of quality management. Measuring analysis and improvement of the quality system. The new requirements of quality systems in transport. ISO-standards and core principles. Models for calculating the quality of transport services in transportation companies. The new strategy of standardization in transport of goods and passengers.

Teaching methods:

Lectures and exercises, partial examination and examination.

Literature:

Authors	Title	Year	Publisher	Language
Milomir Veselinović, Milan Simeunović	Sistem kvaliteta u drumskom transportu	2013	Fakultet tehničkih nauka, Novi Sad	Serbian language
Gladović, P.	Sistem kvaliteta u drumskom transportu	2012	Fakultet tehničkih nauka, Novi Sad	Serbian language
Perišić, R.	Sistem kvaliteta usluga, logistika i informatika	2002	Institut tehničkih nauka SANU, Beograd	Serbian language
ISO 9000/2000	Kvalitet-sistem kvaliteta	1999	Istraživački i tehnološki centar, Novi Sad	Serbian language

Knowledge evaluation:

Course activity	Pre-examination	Obligations	Number of points
Lecture attendance	Yes	Yes	5.00
Exercise attendance	Yes	Yes	5.00
Oral part of the exam	No	Yes	40.00
Written part of the exam - tasks and theory	No	Yes	30.00
Term paper	Yes	Yes	20.00