Following topics are covered in this course: teams and groups, a model of team effectiveness, team design features, team processes, virtual teams and team decision making, communication channels, communication barriers, improving interpersonal communication, communication in creative problem-solving techniques to improve individual and group creativity, process of group decision-making, motivation of employees/users, conflict management and negotiation , stress , communication with users /customers, business meetings (preparation, conducting a meeting), techniques for improving performance presentations, interviews to collect user requirements during the analysis and design of information systems (interview preparation), conducting workshops demands, modern information technology in business communication, human-computer interaction, organizational culture, information systems and organizational change.