Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Business Communication in Effective Systems (17.IMDR68)

Native organizations units: Department of Industrial Engineering and Engineering Management

Type of studies	Title
Doctoral Academic Studies	Industrial Engineering / Engineering Management (Year: 2, Semester: Winter)

General information:

Category	Professional-applicative
Scientific or art field	Proizvodni i uslužni sistemi, organizacija i menadžment Ljudski resursi i komunikacije
ECTS	10

The goal is that students who study effective communication systems become familiar with main issues of business communication and thus, through the combination of theoretical background and current research work obtain basic knowledge for further research in the subject field and to link the current situation with the situation in real effective business systems.

Students will master the issues of effective business communication, as well as relevant sources of the latest achievements in this area and thus, be prepared to approach research problems related to business communication in unstable conditions.

Introduction: Effective systems - effective (internal and external) communication 10%; Theoretical background 30%; Current situation in the field of research 10%; Current research, "open" questions and examples of good practice 30%; Presentation of independent research work 20%

Auditory and research work (with emphasis on research techniques on the Internet)

Authors	Title	Year	Publisher	Language
Thomas Cheesebro, Linda O Connor & Francisco Rios	Communication Skills Preparing for Career Success	2007	Prentice Hall	English
Courtland L. Bovee & John V. Thill	Business Communication Today	2010	Prentice Hall	English
-	Journal of Business Communication	-	Pretraživo na Kobson servisu - poslednjih 10 godina	English
-	Journal of Business Communication	2011	Pretraživo na Kobson servisu - poslednjih 10 godina	English
Kolarić, B.,Grubić- Nešić,L.,Radojčić,S.	The challenges of the customer services for modern market requests: a case study of Telecom Serbia	2010	African Journal of Business Management	English
-	Business Communication Quarterly	2011	Pretraživo na Kobson servisu - poslednjih 10 godina	English
John V. Thill & Courtland L. Bovee	Excellence in Business Communication	2011	Prentice Hall	English
-	Business Communications Review	2011	Pretraživo na Kobson servisu-poslednjih 10 godina	English
Deborah Roebuck	Improving Business Communication Skills	2006	Prentice Hall	English