Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Business Process Management (17.IM1115)

Native organizations units: Department of Industrial Engineering and Engineering Management, Chair of Production Systems, Organization and Management

General information:

Category	Professional-applicative
Scientific or art field	Proizvodni i uslužni sistemi, organizacija i menadžment
ECTS	4

The aim of the subject is to master the basic skills in analysis and modeling of business and production processes in the enterprise. The goal is that the BSc in engineering management can acquire the competence in the use of modern methods and tools for analysis and modeling of the work processes in the company and thereby participates in the reengineering of business processes within the development, commerce, production, logistics and management system functions.

Students will be able to independently analyze and model business processes in production and service organizations. Students will gain theoretical and practical knowledge that will serve as a basis for participation in teams whose task is to reengineer business process in the enterprise.

Introductory considerations. Structures in the enterprise. Functional approach to the organization of business processes. Process approach in the organization of business processes. Methodological approaches to modeling business processes. Business process reengineering. Methods and techniques of analysis and modeling business processes. IDEF methods. ARIS method. Specifics of modeling service systems and public sector enterprises. Key performance indicators. Measuring the performance of business processes.

To achieve the educational aims in the learning process a combination of lectures, lab exercises and case studies is used, supported by the software systems for the analysis and modeling of the processes. Case studies are used to set the practical basis and show students how to analyze, model and improve business processes in real-life situations.

Authors	Title	Year	Publisher	Language
Scheer, A,W and all	Agility by ARIS Business Process Management	2007	Springer	English
Hammer, M., Champy, J.	Reengineering the corporation	2001	Harpe rBusiness	English
Laudon, K., Laudon, J.	Essentials of Management Information Systems	2011	Prentice Hall	English
Laguna, M., Marklund, J.	Business Process Modelling Simulation and Design	2011	Pearson Education	English