Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Quality Management (17.F504I4)

Native organizations units: Department of Traffic Engineering

Type of studies	Title
Undergraduate Academic Studies	Postal Traffic and Telecommunications (Godina: 4, Winter)

General information:

Category	Professional-applicative
Scientific or art field	Postal Traffic and Communications
Interdisciplinary	No
ECTS	4

Educational goal:

Students are able to think in an abstract way and acquire basic knowledge in this field.

Educational outcome:

Students will learn and understand the relationship between quality and competitiveness of the company, the relationship of different stakeholders in relation to quality, which are indicators of product quality, the importance of continuous quality improvement at the level of organization and activities in the process. Students will be introduced to the basics of quality management systems, especially on the examples of postal organizations.

Course content:

- Place and role of quality system in an organization - Demands of contemporary market - Quality of system, process and product - Quality control - Quality insurance - Quality demands in the quality loop and ways on meeting those demands - Analysis of stability and accuracy of data - SPC methods - Quality costs - Quality improvement and personnel - Models of integrated quality system

Teaching methods:

Lectures, practice and consultations.

Literature:

Authors	Title	Year	Publisher	Language
Kamberović Bato	INTEGRALNI SISTEM OBEZBEĐENJA KVALITETA	2008	FAKULTET TEHNIČKIH NAUKA NOVI SAD	Serbian language
Hitoshi, K	STATISTICAL METHODS FOR QUALITY IMPROVEMENT	1995	3A Corporation, Tokyo	English
Oakland, S. J.	TOTAL QUALITY MANAGEMENT	1995	Butterworth - Heinemann Ltd, UK	English
Kamberović, B.	Model integralnog sistema za upravljanje kvalitetom	1998	Fakultet tehničkih nauka, Novi Sad	Serbian language
Grupa autora	Statisti;ke metode i tehnike unapre]enja kvaliteta, tom 1	1998	IIS-ISTRAŽIVAČKI I TEHNOLOŠKI CENTAR, NOVI SAD	Serbian language
Zelenović Dragutin	Integralni sistem obezbeđenja kvaliteta u preduzeću	1997	IIS-ISTRAŽIVAČKI I TEHNOLOŠKI CENTAR, NOVI SAD	Serbian language

Knowledge evaluation:

Course activity	Pre-examination	Obligations	Number of points
Written part of the exam - tasks and theory	No	Yes	40.00
Term paper	Yes	Yes	20.00
Lecture attendance	Yes	Yes	5.00
Oral part of the exam	No	Yes	30.00
Exercise attendance	Yes	Yes	5.00