Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Process performace management approaches (17.IMDR38)

Native organizations units: Department of Industrial Engineering and Engineering Management

Type of studies	Title
Doctoral Academic Studies	Industrial Engineering / Engineering Management (Year: 2, Semester: Winter)

General information:

Category	Scientific-professional
Scientific or art field	Proizvodni i uslužni sistemi, organizacija i menadžment
ECTS	10

To achieve the set goals of education in the learning process using a combination of lectures, with presentation software solutions, and case studies supported software products for the implementation of a system for planning, monitoring and measurement performance. Case studies are used to lay the practical basis and show students how to apply different technologies in realistic industrial enterprises.

Students will be able to participate in the creation of diverse and non-standard performance management systems that are incurred as requirements of different types of organizational structures and production companies. In addition, students will be able to apply the theoretical methods and techniques developed in the case studies show that the solutions to use performance management systems in cooperative decision-making, and how to manage the process of integration in the enterprise.

Structure of enterprises. Approached in the organization of business and production processes of enterprises. Specifics of the service organization's system and public sector enterprises Process approach in setting up the organizational structure. Production structure of the company. The basic definition of performance of the business system. Software systems for performance management . Connection between performance management and processes management. Practical examples of the organization, management and integration processes in the enterprise.

To achieve the set goals of education in the learning process using a combination of lectures, with presentation software solutions, and case studies supported software products for the implementation of a system for performance management. Case studies are used to lay the practical basis and show students how to apply different technologies in realistic industrial enterprises.

Authors	Title	Year	Publisher	Language
Rummler,G.A., Brashe, A.P.	A model to measure business process management maturity and improve performance	1995	Jossey-Bass	English
Spitzer, D.	Transforming performance measurement : rethinking the way we measure and drive organizational success	2007	American Management Association, New York	English
Sheer, A.W.	ARIS - Business process modeling	2000	Springer-Verlag	English