Service- service package, important factors for designing service package. Types of services and service processes. Service concept. Service quality and service quality components. New service design, new approaches in service design, service designe models, organizational alternatives to service designe. The process of developing a new service. Planing of services and service proceses, metodology of planing. Inovations in service, managing inovations in service systems. Integrative solutions and perspectives of service engineering. Location of service systems. Facility layout of the service system. Service companies, service company models, architecture of service company. Designing customer driven service companies.