Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Selected chapters on quality management excellence models (17.IMDR09)

Type of studies	Title
Doctoral Academic Studies	Industrial Engineering / Engineering Management (Year: 1, Semester: Summer)

General information:

Category	Scientific-professional
Scientific or art field	Quality, Effectiveness and Logistics Proizvodni i uslužni sistemi, organizacija i menadžment
ECTS	10

The aim of this course is to familiarize students with theoretical concepts, current research frameworks and models, as well as practical aspects (practices) in the field of quality management excellence models. These elements are brought into conjunction with the opinions of academics and professionals, with the aim to identify research goals, problems and research rationale.

After completing this course and passing the exam, students will gain knowledge about theoretical backbone, as well as the ability to plan their research, with respect to the significance of research goals, problems and research rationale.

The key dimensions of quality management, the key dimensions of the excellence models of quality management, the relationship between aforementioned concepts, the operationalization of the of quality management dimensions, with respect to research goals, problems and the research rationale.

Lectures, research work, consultations. The rating is based on the success of the project and an oral exam.

Authors	Title	Year	Publisher	Language
Delić M., Radlovački V., Kamberović B., Vulanović S., Hadžistević M.	Exploring the impact of quality management and application of information technologies on organisational performance – case of Serbia and the wider region	2014	Routledge, 4 Park Square, Milton Park, Abingdon, Oxfordshire OX14 4RN, United Kingdom	English
Delić M., Radlovački V., Kamberović B., Maksimović R., Pečujlija M.	Examining relationships between quality management and organisational performance in transitional economies	2014	Routledge, 4 Park Square, Milton Park, Abingdon, Oxfordshire OX14 4RN, United Kingdom	English
Roberts, H.; Petticrew, M.	Systematic reviews in the social sciences: a practical guide	2006	Blackwell Publishing Ltd	English
Marta Peris-Ortiz, José Álvarez-García	Action-Based Quality Management: Strategy and Tools for Continuous Improvement	2014	Springer International Publishing	English