The aim of this course is to provide students with practical knowledge about scientific and research work in the field of quality management, quality management systems implementation and quality management models of excellence. Students will be introduced with theoretical and practical knowledge about methods and techniques of questionnaire development and applying questionnaire as a research instrument. In addition, students will learn about the nature of research population, methods and techniques of questionnaire distribution, as well as how to collect research data from respondents. Finally, students will be familiarized with practical aspects of applying data processing methods, that are commonly used in studies of quality management (development of a research framework and research model, research instrument reliability and validity assessment, confirmatory or exploratory factor analysis - CFA and EFA, Structural Equation Modeling- SEM, etc.).