Subject: Implementation of information systems in insurance (17.IM2715 )
Native organizations units: Department of Environmental Engineering and Occupational Safety and Health, Chair of Production Systems, Organization and Management
After completion of this course the students will understand the role of IT support in the field of insurance. They will learn about the IT methods and tools used in the processes associated with the creation of insurance products and the basis of the selective approach to selling, depending on the customer category (the application of CRM technology). Students will understand how they can apply business intelligence tools in insurance, and how to automate insurance processes, with specific emphasis on claims management process.
Students will be able to actively participate in the development of information systems for insurance. They will be able to define the needs for IT services in insurance, depending on the business process needs. They will understand the techniques and tools that can be used in business intelligence to support sales of insurance products.Also, they will be aware of the main principles and available tools that can be used to automate insurance processes with special emphasis on the claims management process.
Organization and processes in insurance company. IT organization and governance in insurance company. Front-end and back-end processes in insurance business. IT processes that support creation of the new insurance product. IT support to insurance products sales processes (i.e. CRM, BI, DWH, call centers, Internet sales, and others.). Claims management support and automation. Customer complains management. The new role of social networks in insurance business. IT support in preventing fraud in insurance. IT support to regulatory requirements in insurance. Reporting systems in insurance. IT risks in insurance. IT audit in insurance.
Teaching is conducted through lectures and exercises. During the exercises the student is required to do practice-oriented tasks. Knowledge testing is carried out through two tests and the final exam, while before that student has to do all the exercises provided. The final exam is in written form.
| Authors | Title | Year | Publisher | Language |
|---|---|---|---|---|
| 2000 | English | |||
| 2018 | English |
| Course activity | Pre-examination | Obligations | Number of points |
|---|---|---|---|
| Test | Yes | Yes | 10.00 |
| Test | Yes | Yes | 10.00 |
| Project | Yes | No | 30.00 |
| Exercise attendance | Yes | Yes | 10.00 |
| Complex exercises | Yes | Yes | 30.00 |
| Theoretical part of the exam | No | Yes | 30.00 |
| Test | Yes | Yes | 10.00 |
Prof. Popov Srđan
Full Professor
Lectures
Asst. Prof. Bajić Senka
Assistant Professor
Computational classes
Faculty of Technical Sciences
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Contact:
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© 2024. Faculty of Technical Sciences.