Subject: Total quality management (17.IM2623 )
Native organizations units: Department of Industrial Engineering and Engineering Management, Chair of Quality, Effectiveness and Logistics
Study programmes of the course:
| Type of studies | Title |
|---|
Educational goal:
Total Quality Management (TQM) is studied in order to obtain the basic knowledge necessary for the understanding of the concept (TQM), its history, the basic principles of previous approaches and positive impact on the organization. Candidates study the various aspects of management (TQM), and in particular its contribution to a systematic improvement of the quality system in general.
Educational outcome:
The candidate, as a modern manager,is introduced to the basic concepts and principles of TQM. This knowledge, in the context of the needs imposed by modern business is necessary for any manager to do their job successfully, and its continuous improvement.
Course content:
- Quality and TQM Gurus - Model TQM - Leadership - Policy and Strategy - Management Employees - Resources - Processes - Customer Satisfaction - Employee satisfaction - impact on society - Business Results
Teaching methods:
Lectures. Auditory (A) and laboratory (L) exercises. Consultation. The rating is based on the success of the laboratory exercises, group assignments, test assignment and an oral exam.
Literature:
| Authors | Title | Year | Publisher | Language |
|---|---|---|---|---|
| 2003 | English | |||
| 1996 | English | |||
| Radlovački, V. | Opšti procesni model i ocenjivanje efektivnosti sistema menadžmenta kvalitetom u skladu sa zahtevima serije standarda |
2011 | Fakultet tehničkih nauka, Novi Sad | Serbian language |
| 1996 | English |
Knowledge evaluation:
| Course activity | Pre-examination | Obligations | Number of points |
|---|---|---|---|
| Project | Yes | Yes | 40.00 |
| Lecture attendance | Yes | Yes | 5.00 |
| Exercise attendance | Yes | Yes | 5.00 |
| Written part of the exam - tasks and theory | No | Yes | 50.00 |
Lecturers:
prof. dr Delić Milan
Full Professor
Lectures
vanr. prof. dr Vulanović Srđan
Associate Professor
Lectures
vanr. prof. dr Brkljač Nebojša
Associate Professor
Practical classes
Faculty of Technical Sciences
© 2024. Faculty of Technical Sciences.
Contact:
Address: Trg Dositeja Obradovića 6, 21102 Novi Sad
© 2024. Faculty of Technical Sciences.