Faculty of Technical Sciences

Subject: Stakeholder management (17.IM1318)

Native organizations units: Department of Industrial Engineering and Engineering Management, Chair of Production Systems, Organization and Management
General information:
 
Category Professional-applicative
Scientific or art field Proizvodni i uslužni sistemi, organizacija i menadžment
ECTS 5

The aim of the course is that graduate engineers of management understand the importance of relationship with stakeholders during the implementation of projects and to learn and become familiar with the basic principles that are required for managing the relationships with stakeholders.

Students will gain knowledge about the importance and influence of the interest groups (stakeholders) of the project, and will be able to identify stakeholders and appropriately manage relationships with these groups.

An introduction to the managing relationships with stakeholders. Identifying stakeholders, stakeholder analysis. The matrix of stakeholders. Mapping of stakeholders. Principles of Management stakeholders. Tools for managing stakeholders. Stakeholder engagement in the project. Planning communication with stakeholders, dissemination of information, managing stakeholder expectations, negotiation and partnership. Relationships between stakeholders, intermediaries in relation with the stakeholders. Key concepts and principles of stakeholder involvement. Consultation with stakeholders, five steps of iterative consultation. Participation of stakeholders in project monitoring. Integration of stakeholder involvement with the project cycle, changes in the number of involved participants in the project, reducing the resources, strategies for stakeholder engagement for different scenarios of the project, evaluation the participation of stakeholders. The problems of managing stakeholders, management dissatisfaction, the process of management, balancing of interests, the impact of culture and society, issue management. Reporting on realization.

Classes are organized through auditory lectures and exercises supported with theoretical background of case studies. Exercises include auditory introducing students in observed issue, case study interactive solving. Students work in small groups on specific project task which aims to use the knowledge acquired. Public presentation is required. The final exam is in the form of a written test. Students can take the final exam when they successfully complete the project work.

Authors Title Year Publisher Language
Friedman, A. L., Miles, S. Stakeholders - Theory and practice 2006 Oxford University press English
Lynda Bourne Stakeholders relationship management 2009 Gower Publishing English
Course activity Pre-examination Obligations Number of points
Exercise attendance Yes Yes 5.00
Lecture attendance Yes Yes 5.00
Theoretical part of the exam No Yes 70.00
Term paper Yes Yes 20.00
API Image

Assoc. Prof. Gračanin Danijela

Associate Professor

Lectures
API Image

Assoc. Prof. Gračanin Danijela

Associate Professor

Practical classes
API Image

Assistant - Master Petrović Jelena

Assistant - Master

Practical classes

Faculty of Technical Sciences

© 2024. Faculty of Technical Sciences.

Contact:

Address: Trg Dositeja Obradovića 6, 21102 Novi Sad

Phone:  (+381) 21 450 810
(+381) 21 6350 413

Fax : (+381) 21 458 133
Emejl: ftndean@uns.ac.rs

© 2024. Faculty of Technical Sciences.