Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Fundamentals of Operations Management (17.IM1039)

Native organizations units: Department of Industrial Engineering and Engineering Management, Chair of Production Systems, Organization and Management

Type of studies	Title
Undergraduate Academic Studies	Clean Energy Technologies (Year: 3, Semester: Summer)
Undergraduate Academic Studies	Disaster Risk Management and Fire Safety (Year: 3, Semester: Summer)

General information:

Category	Scientific-professional
Scientific or art field	Proizvodni i uslužni sistemi, organizacija i menadžment
ECTS	5

Introduce to students to basic skills of planning, designing, implementation and managing operations within production systems and service delivery systems, is the main objective of this subject. Processes of procurement, storage, processing, assembly, sales and delivery comprise of a number of operations whose proper management can achieve the wanted business effect. The course also studies the efficient capacity development of the owners of these processes who as a result provide final products or services in compliance with the users` demands. The course is directed towards acquiring the knowledge that enables qualitative decision-making on the production programme alternations, technological development and introduction of new technologies, ecology and sustainable development.

Upon completing this course, students should be able to understand: the strategic role of operations management in creating and enhancing a enterprises competitive advantages, key concepts and issues of Operations ?anagement in both manufacturing and service systems, understand the interdependence of the operations function with the other key functional areas of a enterprise and apply analytical skills and problem-solving tools to the analysis of the operations problems.

Introduction to Operations Management. Operations Strategy and Competitiveness. Functions of Enterprice. Product and Service Design. Process Design. Process analysis and improvement. Tools and Techniques of Operations Management. Production and Service systems. Work study. Queuing management. Capacity Planning and Scheduling. Job design. Work system design and ergonomics. Contemporary technologies in business.

Lectures are auditory, with theoretical processing of necessary number of case studies. Practice include students` auditory introduction to the studied problems, interactive processing of case studies and computing examples, all in order to practically master the design tools, operations management, and teamwork on project task preparation. Laboratory practice include training on specially equipped working places, in a laboratory prepared for this purpose and supervised by the laboratory assistant. There is a public defence of project tasks. During the course, there are also visits to diverse companies.