Subject: Excellence models of quality management systems (17.II503 )
Course “Models of Excellence in Quality Management Systems” has a main goal to teach students for application of the principles of various models of business excellence, which originated from the international management standards, experience of their use in practice and trends in the development of a management systems in our country and internationally.
Students obtain practical knowledge on application and significance of models of excellence models, for the purpose of reaching effective and efficient working processes in organizations, primarily in relationship with customers, but also with other interested parties (law maker, local community, shareholders, employees, etc.)
- Quality management concept development - Comparative overview of different quality definition - Malcolm Baldrige model of excellence (USA) - Demingo`s model of excellence (Japan) - Models of excellence according to ISO 9004 - Models of excellence Oscar Quality (Serbia)
The course is realized through auditory lectures accompanied with slides and auditory practical classes which expand solving of problems. Both lectures and practical classes contain number of practical examples.
| Authors | Title | Year | Publisher | Language |
|---|---|---|---|---|
| Materijali sa Internet prezentacije Evropske organizacije za kvalitet |
2012 | English | ||
| 2012 | English |
| Course activity | Pre-examination | Obligations | Number of points |
|---|---|---|---|
| Lecture attendance | Yes | Yes | 5.00 |
| Project | Yes | Yes | 40.00 |
| Theoretical part of the exam | No | Yes | 50.00 |
| Exercise attendance | Yes | Yes | 5.00 |
Assoc. Prof. Brkljač Nebojša
Associate Professor
Lectures
Asst. Prof. Janković Marina
Assistant Professor
Practical classes
Faculty of Technical Sciences
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© 2024. Faculty of Technical Sciences.