Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Excellence models of quality management systems (17.II503)

Native organizations units: No data

Type of studies	Title

General information:

Category	Professional-applicative
Scientific or art field	Quality, Effectiveness and Logistics
Interdisciplinary	No
ECTS	4

Educational goal:

Course “Models of Excellence in Quality Management Systems” has a main goal to teach students for application of the principles of various models of business excellence, which originated from the international management standards, experience of their use in practice and trends in the development of a management systems in our country and internationally.

Educational outcome:

Students obtain practical knowledge on application and significance of models of excellence models, for the purpose of reaching effective and efficient working processes in organizations, primarily in relationship with customers, but also with other interested parties (law maker, local community, shareholders, employees, etc.)

Course content:

- Quality management concept development - Comparative overview of different quality definition - Malcolm Baldrige model of excellence (USA) - Demingo`s model of excellence (Japan) - Models of excellence according to ISO 9004 - Models of excellence Oscar Quality (Serbia)

Teaching methods:

The course is realized through auditory lectures accompanied with slides and auditory practical classes which expand solving of problems. Both lectures and practical classes contain number of practical examples.

Literature:

Authors	Title	Year	Publisher	Language
Vulanović, V. i dr.	Metode i tehnike unapređenja procesa rada	2012	Fakultet tehničkih nauka, Novi Sad	Serbian language
European Foundation for Quality Management	Materijali sa Internet prezentacije Evropske organizacije za kvalitet EFQM	2012	EFQM	English
Harry S. Hertz	Criteria for Performance Excellence (dostupno na internetu za različite tipove organizacija)	2012	Baldrige Performance Excellence Program • NIST	English
Grupa autora	Sistem menadžmenta kvalitetom	2012	Fakultet tehničkih nauka, Novi Sad	Serbian language