Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Methodes and techniques of quality improvement (17.II1036)

Native organizations units: Department of Industrial Engineering and Engineering Management

Type of studies	Title
Undergraduate Academic Studies	Industrial Engineering (Year: 4, Semester: Winter)

General information:

Category	Professional-applicative
Scientific or art field	Quality, Effectiveness and Logistics
ECTS	5

Course “Methods and techniques of the quality improvement” aims to train students in applying different methods and techniques which are used for quality improvement. Course consists of: statistical methods, engineering methods and managerial methods.

With this course quality manager receives practical knowledge about purpose, structure, required resources and application of methods and techniques for quality improvement. This knowledge is considered necessary for quality manager’s practice in everyday operations.

- Fundamentals of quality improvement - Team work and quality improvement - Steps - The processes of quality improvement - The application of quality improvement methods and techniques in steps, i.e. process improvement - Statistical methods and techniques of quality improvement - Engineering methods and techniques of quality improvement - Managerial techniques of quality improvement

Lectures. Numerical-computation (N) and laboratory (L) exercises. Consultations. The final score is based on achieved success in laboratory exercises, given assignment, computational and theoretical part of the exam.

Authors	Title	Year	Publisher	Language
Hosotani, K	The QC problem solving approach	1992	3A Corporation, Tokyo	English
Hitoshi, K	Statistical methods for quality improvement	1995	3A Corporation, Tokyo	English