Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Process approach and quality (17.I912)

Native organizations units: Department of Industrial Engineering and Engineering Management

Type of studies	Title
Master Academic Studies	Industrial Engineering (Year: 1, Semester: Summer)

General information:

Category	Scientific-professional
Scientific or art field	Quality, Effectiveness and Logistics
ECTS	4

The Process Approach and Quality has a main goal to train students for effective application of process approach in their daily work. Systematic management is a necessary prerequisite for the provision of permanent survival and development of the organization. Using the process approach, as one of the principles of management, provides a systematic, comprehensive and thorough insight into the processes of the organization, which is a prerequisite for sustainable management.

The candidate gets theoretical and practical knowledge related to the introduction of process approach in the organization. In addition to designing and implementing ways, the student gets insight into the advantages of the applied process approach for improvement of the process, the process review and making changes in the process caused by various factors.

"- Basic concepts - Process approach as a management principle and relationship to other principles of management. - The elements of the process - inputs - activities - outputs - goals - performance - resources - impacts - The division of processes by different criteria - Control Processes - Basic Processes - Support Processes - The system of process performances - Quality control of the process by the elements"

Lectures. Auditory (A) and laboratory (L) exercises. Consultation. The rating is based on the success of the laboratory exercises, group assignments, test assignment and an oral exam.