Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Measurement of work processes performances (17.I901)

Type of studies	Title
Master Academic Studies	Industrial Engineering (Year: 1, Semester: Winter)

General information:

Category	Professional-applicative
Scientific or art field	Proizvodni i uslužni sistemi, organizacija i menadžment
ECTS	5

The subject is studied in order to acquire knowledge, skills and ability to research, analyze and improve the characteristics - performances of the work process of the company, assess the degree of effectiveness of process performance and comparison with similar processes in enterprises.

Students gain knowledge, skills and abilities to apply the methods and techniques of analysis and improvement of process performance in the company or competence to conduct the business processes in all companies.

The performance of the manufacturing process, methods of performance analysis of production functions. BSC (Balanced Scorecard) performance analysis model. Defining and determining key performance indicators production functions - KPI (Key Performance Indicators).

Teaching in the case include: Lectures with practical examples of performance analysis of production functions, computational exercises in which specific tasks are developed and produced an essay that students work independently - performance analysis tool manufacturing company in particular. The case project is done in exercises and extra-curricular time.

Authors	Title	Year	Publisher	Language
Kaplan, R., Norton, D.	The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment	2001	Harvard Business School Press, Boston	English
Olve, N.G., Roy, J., Wetter, M.	Performances drivers: A practical guide to using the BSC	2001	John Wiley&Sons INC. New York	English