Subject: Quality management system models of excellence (17.I503 )
Native organizations units: Department of Industrial Engineering and Engineering Management
Study programmes of the course:
| Type of studies | Title |
|---|---|
| Master Academic Studies | Industrial Engineering (Godina: 1, Winter) |
Educational goal:
Course “Models of Excellence in Quality Management Systems” has a main goal to teach students for application of the principles of various models of business excellence, which originated from the international management standards, experience of their use in practice and trends in the development of a management systems in our country and internationally.
Educational outcome:
Students obtain practical knowledge on application and significance of models of excellence models, for the purpose of reaching effective and efficient working processes in organizations, primarily in relationship with customers, but also with other interested parties (law maker, local community, shareholders, employees, etc.)
Course content:
- Quality management concept development - Comparative overview of different quality definition - Malcolm Baldrige model of excellence (USA) - Demingo`s model of excellence (Japan) - Models of excellence according to ISO 9004 - Models of excellence Oscar Quality (Serbia)
Teaching methods:
The course is realized through auditory lectures accompanied with slides and auditory practical classes which expand solving of problems. Both lectures and practical classes contain number of practical examples.
Literature:
| Authors | Title | Year | Publisher | Language |
|---|---|---|---|---|
| Delić, M. | Menadžment kvalitetom i primena informacionih tehnologija : Kombinovani uticaj na performanse organizacije : monografija | 2017 | Fakultet tehničkih nauka, Novi Sad | Serbian language |
| Fondacija za kulturu, kvalitet i izvrsnost | Oskar kvaliteta-Nacionalna nagrada za poslovnu izvrsnost Srbije | 2015 | Fondacija za kulturu, kvalitet i izvrsnost | Serbian language |
| Vulanović, V. i dr. | Metode i tehnike unapređenja procesa rada | 2012 | Fakultet tehničkih nauka, Novi Sad | Serbian language |
| 2013 | English | |||
| Grupa autora | Sistem menadžmenta kvalitetom | 2012 | Fakultet tehničkih nauka, Novi Sad | Serbian language |
| 2014 | English |
Knowledge evaluation:
| Course activity | Pre-examination | Obligations | Number of points |
|---|---|---|---|
| Project | Yes | Yes | 40.00 |
| Exercise attendance | Yes | Yes | 5.00 |
| Lecture attendance | Yes | Yes | 5.00 |
| Theoretical part of the exam | No | Yes | 50.00 |
Lecturers:
doc. Janković Marina
Assistant Professor
Practical classes
prof. dr Delić Milan
Full Professor
Lectures
vanr. prof. dr Vulanović Srđan
Associate Professor
Lectures
Faculty of Technical Sciences
© 2024. Faculty of Technical Sciences.
Contact:
Address: Trg Dositeja Obradovića 6, 21102 Novi Sad
© 2024. Faculty of Technical Sciences.