Courses – Fakultet tehničkih nauka u Novom Sadu

Subject: Quality management system models of excellence (17.I503)

Native organizations units: Department of Industrial Engineering and Engineering Management

Type of studies	Title
Master Academic Studies	Industrial Engineering (Year: 1, Semester: Winter)

General information:

Category	Professional-applicative
Scientific or art field	Quality, Effectiveness and Logistics
ECTS	5

Course “Models of Excellence in Quality Management Systems” has a main goal to teach students for application of the principles of various models of business excellence, which originated from the international management standards, experience of their use in practice and trends in the development of a management systems in our country and internationally.

Students obtain practical knowledge on application and significance of models of excellence models, for the purpose of reaching effective and efficient working processes in organizations, primarily in relationship with customers, but also with other interested parties (law maker, local community, shareholders, employees, etc.)

- Quality management concept development - Comparative overview of different quality definition - Malcolm Baldrige model of excellence (USA) - Demingo`s model of excellence (Japan) - Models of excellence according to ISO 9004 - Models of excellence Oscar Quality (Serbia)

The course is realized through auditory lectures accompanied with slides and auditory practical classes which expand solving of problems. Both lectures and practical classes contain number of practical examples.

Authors	Title	Year	Publisher	Language
European Foundation for Quality Management-EFQM	EFQM Excellence model	2013	European Foundation for Quality Management-EFQM	English
Mark Graham Brown	Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence	2014	CRC Press, Taylor & Francis Group	English