Subject: Total quality management (17.IM2623 )
Native organizations units: Department of Industrial Engineering and Engineering Management, Chair of Quality, Effectiveness and Logistics
Total Quality Management (TQM) is studied in order to obtain the basic knowledge necessary for the understanding of the concept (TQM), its history, the basic principles of previous approaches and positive impact on the organization. Candidates study the various aspects of management (TQM), and in particular its contribution to a systematic improvement of the quality system in general.
The candidate, as a modern manager,is introduced to the basic concepts and principles of TQM. This knowledge, in the context of the needs imposed by modern business is necessary for any manager to do their job successfully, and its continuous improvement.
- Quality and TQM Gurus - Model TQM - Leadership - Policy and Strategy - Management Employees - Resources - Processes - Customer Satisfaction - Employee satisfaction - impact on society - Business Results
Lectures. Auditory (A) and laboratory (L) exercises. Consultation. The rating is based on the success of the laboratory exercises, group assignments, test assignment and an oral exam.
| Authors | Title | Year | Publisher | Language |
|---|---|---|---|---|
| 1996 | English | |||
| 2003 | English | |||
| 1996 | English |
| Course activity | Pre-examination | Obligations | Number of points |
|---|---|---|---|
| Exercise attendance | Yes | Yes | 5.00 |
| Lecture attendance | Yes | Yes | 5.00 |
| Written part of the exam - tasks and theory | No | Yes | 50.00 |
| Project | Yes | Yes | 40.00 |
Prof. Milan Delić
Full Professor
Lectures
Prof. Srđan Vulanović
Full Professor
Lectures
Assoc. Prof. Nebojša Brkljač
Associate Professor
Practical classes
Faculty of Technical Sciences
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© 2024. Faculty of Technical Sciences.