Managing conflicts | Faculty of Technical Sciences

Subject: Managing conflicts (17.IM1918)

Native organizations units: Department of Industrial Engineering and Engineering Management, Chair of Production Systems, Organization and Management

General information:

Category	Professional-applicative
Scientific or art field	Ljudski resursi i komunikacije Proizvodni i uslužni sistemi, organizacija i menadžment
ECTS	5

The subject aim is for students to understand the nature of conflict in society, groups and organizations, as well as responses to conflict. This course will enable students to learn the techniques of conflict management in professional life, as well as to master the techniques and exercises to reduce destructive conflict in the organization. While conflicts are observed as an unavoidable parts of organizational behaviour, the goal of this subject is for students to learn how to manage conflicts and utilize their contructive energy.

Students are trained to independently interpret and summarize the concepts of conflict management, and the application of these concepts to new situations in which they will be found in the business environment. Students will gain the necessary skills to cope with the many challenges associated with conflict in organizations, as well as problem solving skills and conflict management.

The nature of conflict, conflict prevention, conflict approach, channels of communication, power, tactics and styles of conflict resolution, arbitration and mediation, negotiation, third-party intervention, verbal and non-verbal strategies, tactics and styles of conflict management

Lectures, consultations.

Authors	Title	Year	Publisher	Language
Wilmot, W. W. & Hocker, J. C.	Interpersonal Conflict, 6th Edition	2001	McGraw-Hill	English
Dean Tjosvold	Learning to Manage Conflict	1993	Lexington Books, New York	English
Douglas A. Benton	Applied Human Relations: An Organizational and Skill Development Approach, 6th edition	1998	Prentice Hall, Upper Saddle River, NY	English

Course activity	Pre-examination	Obligations	Number of points
Lecture attendance	Yes	Yes	5.00
Written part of the exam - tasks and theory	No	Yes	30.00
Project	Yes	Yes	40.00
Exercise attendance	Yes	Yes	5.00
Term paper	Yes	Yes	20.00

Prof. Petar Vrgović

Full Professor

Lectures

Assoc. Prof. Bojana Jokanović

Associate Professor

Practical classes

Faculty of Technical Sciences

University of Novi Sad

Contact:

Address: Trg Dositeja Obradovića 6, 21102 Novi Sad

Phone: (+381) 21 450 810
(+381) 21 6350 413

Fax : (+381) 21 458 133
Emejl: ftndean@uns.ac.rs