Gaining basic knowledge about the characteristics of postal services and specific characteristics of postal network. .

Knowledge about technological processes in specific procedures in post office, quality standards, control and organization of network.

Postal services (market characteristics and modern trends in postal services market; marketing concept in the function of development of postal traffic, classification of postal services and types of mail, monetary services in he post office, payments). Postal network. Structure of postal network. Development of postal network units. Zip code and address code. Technological processes in postal traffic. Characteristics of technological processes in postal traffic (receipt, dispatch, transport, arrival and delivery of the consignment). Specific procedures in postal traffic. Quality in postal traffic. Control in postal traffic.

Lectures and practice classes.